Our Commitment to Privacy

A tradition of respect for rights

As co-operative financial institutions, Manitoba Credit Unions have a long history of respecting the rights of their member-owners, and we are committed to the development of policies, procedures and service offerings that maintain those rights.

This section outlines steps we have taken to protect your privacy and your right to control the ways in which we collect, use, and disclose your personal information.

Your Credit Union Board of Directors has adopted the Credit Union Code for the Protection of Personal information, related policies and procedures, and appointed a Privacy Officer. You are entitled to review the Code at any time, access your personal information or contact the Privacy Officer about a privacy issue or concern. Through these actions, what has been our accepted practice becomes our documented commitment to you, the member.

Your Personal Information

We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history, as well as the relationship of others linked to you in account services.

We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained from credit bureaus, other financial institutions and from the references you provide us.

We only collect what we need

We only collect personal information from you for the following purposes:

  • To understand your needs and to develop, offer and manage products and services that meet those needs.
  • To determine the suitability of and your eligibility for member products and services;
  • To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies;
  • To detect and prevent fraud and to help safeguard the financial interests of the credit union and its members; and
  • to meet legal and regulatory requirements.

The Role of the Privacy Officer

The credit union Privacy Officer (Kimberly Caetano) is your point of contact if you wish to raise any matters regarding the use of your personal information.

The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other Credit Union staff receive appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles all privacy inquiries and personal information access requests under the Code.

Ultimate responsibility for our compliance with the Code rests, however, with the credit union Board of Directors.

For information, questions or concerns on credit union privacy issues, contact Kimberly Caetano at kimc@wpcu.ca or call 204.926.3560

 

Credit Union Code for the Protection of Personal Information

Web Site Privacy Statement

Winnipeg Police Credit is committed to protecting the personal information of Credit Union members, employees and other individuals. In order to protect all personal information collected, used or disclosed by Winnipeg Police Credit Union, we have adopted the Credit Union Code for the Protection of Personal Information.

For more information on our web site Privacy Statement, please read below.

Information we collect on our site

You can visit all public areas of our site without providing any personal information about yourself. Our Web site collects only non-personal information based on a visitor’s Internet Protocol (IP) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Will a cookie be set on my computer when I visit this site?

To help us manage our web site, we set a cookie on your computer that expires when you close your web browser.

If you send us an e-mail, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.

Links to other Web sites

Our web site contains links to other web sites that are a part of, affiliated with, or have a business relationship with Winnipeg Police Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Winnipeg Police Credit Union web site (the referring address). Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

How do I contact Winnipeg Police Credit Union with Questions or Concerns?

We welcome any questions or concerns about our Internet Privacy Statement, or the practices of this site. Please contact us by e-mail or in writing at the following address:

Kimberly Caetano
Privacy Officer
Winnipeg Police Credit Union
300 William Avenue
Winnipeg, MB  R3A 1P9
Canada

Notice:

Winnipeg Police Credit Union reserves the right to amend its Internet Privacy Statement and its Privacy Code at any time with or without notice. Please check this page periodically for changes.

 

 


Contact WPCU

300 William Avenue

Winnipeg, Manitoba, R3A 1P9

Open Monday through Friday,

9:00 AM to 5:00 PM

Phone: 204.944.1033

Fax: 204.949.0821

Toll Free: 1.866.491.7122

Email: info@wpcu.ca

Lost or stolen MasterCard: 1-800-567-8111

1-204-944-1033 during business hours

1-877-764-3693 Canada & USA after hours

1-905-764-3693 Internationally after hours

Please click here to view more information regarding our Hot Card Service.

© 2011 Winnipeg Police Credit Union, All Rights Reserved

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